Cargomate – From Manual Processes to Automated Efficiency
Cargomate is a leading freight forwarder specialized in international air and sea freight for e-commerce. The company faced the challenge of transforming manual, time-consuming processes into an efficient, error-free, and scalable operation. By partnering with us, Cargomate has achieved significant improvements in its operational processes.
Impact
Resultaten
80%
Time savings
Time savings: on administrative tasks through automation of repetitive processes.
99%
Accuracy
Accuracy: in document processing, which minimized errors and delays.
+45%
Customer satisfaction
Fast onboarding and real-time shipment updates increased satisfaction.
+60%
More shipments
Ability to increase the number of shipments without additional staff.
Aanpak
Uitdaging en oplossing
De Uitdaging
Cargomate faced multiple structural bottlenecks in their logistics process that stood in the way of growth and efficiency.
Onboarding & Registration
- Manual customer verification: Employees manually checked EORI, VAT, and KvK numbers, which was time-consuming and error-prone.
- Paper documentation: Forms such as the Direct Representation Declaration were filled in manually and signed physically, leading to errors and delays.
Booking & Customs Clearance Process
- Outdated way of working: Bookings and customs clearance information were tracked in shared spreadsheets without a standard structure.
- Email chaos: Important information came in through various email threads, without central processing or overview.
- Data inconsistency: Customer and shipment data were provided in different ways, causing duplicate entry and errors.
Updates & Tracking
- Lack of transparency: Customers had no real-time insight into their shipments.
- No automated communication: Updates about delays or status changes had to be shared manually, which led to delays and increased workload for the support team.
Onze Oplossing
Our team implemented a series of AI-driven automations:
Onboarding & Registration
- Automatic verifications: Integration with external databases for EORI, VAT, and KvK checks.
- Digital document generation: Automatic drafting and digital signing of necessary forms.
- System integration: Seamless integration with existing CRM and ERP systems.
Booking & Customs Clearance Process
- User-friendly portal: Replacing spreadsheets with an intuitive interface.
- AI Email Agent: Automatic processing of incoming emails and extraction of relevant data.
- Document recognition: AI-driven recognition and processing of documents such as waybills and invoices.
- Standardized data collection: Uniform methodology for capturing customer and shipment information.
- AI HS Code Finder: This tool automatically reads product descriptions and links them to the correct customs codes (HS codes).
Updates & Tracking
- Automatic email notifications: Customers receive updates for delays or important milestones.
- Live tracking: Real-time insight into shipments via API integration with tracking services.
Stack
Gebruikte technologieën
“Thanks to the automations, we can now focus on strategic growth and client relationships, instead of repetitive administrative tasks.”
Sten van Zijl
CEO
Volgende stap
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